Privacy Policy

Introduction

Welcome to Scalecomm.ai ("we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy rights. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered local SEO platform and services.

This policy applies to all users globally and complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable data protection laws.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name, email address, phone number, and business information
• Account credentials and authentication data
• Payment and billing information
• Business location and Google My Business details
• Communications and correspondence with us

Automatically Collected Information

When you access our services, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, features used, time spent)
• Cookies and similar tracking technologies
• Location data (with your consent)

Third-Party Data

We may receive information from third-party platforms such as:

• Google My Business and other review platforms
• Social media platforms (Facebook, Instagram, etc.)
• Analytics and marketing service providers

How We Use Your Information

We use the collected information for the following purposes:

• Providing and improving our AI-powered SEO services
• Managing your account and processing payments
• Generating SEO insights and performance analytics
• Managing and responding to customer reviews
• Sending service updates, newsletters, and marketing communications
• Detecting and preventing fraud and security issues
• Complying with legal obligations and enforcing our terms
• Conducting research and development to enhance our services

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your data based on:

• Contract Performance: Processing necessary to provide our services
• Legitimate Interests: Improving services, fraud prevention, and marketing
• Consent: Where you have given explicit consent
• Legal Obligation: Compliance with applicable laws

Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operations (cloud hosting, payment processing, analytics)
• Business Partners: Google, Facebook, and other platforms for service integration
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties for their marketing purposes.

International Data Transfers

As we operate globally from Dubai Silicon Oasis, UAE, your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Data processing agreements with third-party providers
• Adherence to recognized data protection frameworks

Data Security

We implement industry-standard security measures to protect your data:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication protocols
• Employee training on data protection practices
• Incident response and breach notification procedures

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for processing at any time
• Lodge a Complaint: File a complaint with your local data protection authority

To exercise these rights, contact us at info@scalecomm.ai

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand user behavior and improve services
• Marketing Cookies: Used for personalized advertising

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When data is no longer needed, we securely delete or anonymize it.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: